Политика возврата и возмещения

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. Please read the Refund Policy carefully before you request a refund!

To start a refund, you can contact us at info@artzendecor.shop. Please make sure to leave your name, order number, item description, and the reason for your return. If we approve your refund request you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any refund questions at info@artzendecor.shop 

We offer a 24-hour timeframe in which you can cancel your order after placing it. After that, we will not be able to cancel it since once the order is shipped we can’t return it back to us.

We do not support returns on orders costing 20€ or less.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and provide you with a solution.

To be eligible for a refund, your item must answer one, or more, of these criteria:

• The product is damaged by shipping
• You received the wrong product
• The product has a quality issue once you have received it

If you find an issue with your product, you must send us a photo of the damaged item and proof of purchase. Without them, we cannot accept your refund!

We do not accept refunds in these cases:

• Products have passed the 14-day refund terms
• On orders costing $20 or less.
• Products have been damaged by use or by the customer
• Products have been ordered at the wrong address.
• The customer wants to change the address after the order has shipped. (Address can be changed only before the order has shipped)

Exceptions / non-refundable items
Certain types of items cannot be refunded, like products that are damaged by wear or worn after. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept refunds or returns on gift cards.

Exchanges

The fastest way to ensure you get what you want if you have received the wrong item is to contact us with a photo of the wrong item and ask for an exchange. Important: we only exchange items that are at the same price as your ordered item.

Refunds

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns
If you’d like to return a product to us, all the shipping costs would have to be covered by the customer to our office in Spain. Please contact us in order to receive the address to which you need to ship the return package to our office in Spain.